Dear Pat,

NEVER, NEVER, NEVER have I had the kind of above and beyond effort from an escrow officer as I’ve experienced with Ann Smith. We have had 2 extremely difficult transactions recently that without Ann’s perseverance and dedicated professionalism would never have closed. In both transactions the usual “client shows up at the escrow office ready to sign during normal business hours” simply wouldn’t happen. In both instances Ann took it upon herself to accommodate the clients by going to their homes after hours to walk them through the signing process.

The first one required that she go through the documents line by line for the seller ( a couple of hours worth of work). Have you ever read out loud every line of the Purchase Agreement and all counter offers before? Painful. She stayed in touch with me throughout the entire process. Between the listing agent, the listing agent’s principle broker and myself she was able to get the documents signed to the seller’s satisfaction.

The 2nd evening visit included going to McMinnville during our most recent snow threat in February. And that was after she waited late at the office the night before as well as showing up early the next morning waiting for loan docs that didn’t show up until the late afternoon. Did Ann complain or boast? No, she took it in her stride as part of her personal mission statement “I’ll do whatever it takes to make the deal close”. Just another day at the office for Ann.

She steps in and tracks all of the documents needed without being asked. She stays one step ahead of me at every turn. Frankly, she is spoiling me. I’ve never had an escrow officer (or company for that matter) take such personal responsibility for keeping all the marbles that inevitably roll down the hill in a transaction going in the same direction at the same time.

I want to commend you all for stepping into the void and creating a company that has reset the bar for professional services (and has set the bar so high). I truly never imagined this kind of service from escrow and title. And while I’m at it, your customer service is awesome. Everything I want or need is in my inbox within 30 minutes. You’re killing me!

I’ll never have another escrow officer (I’ve been through a few unfortunately) as long as Ann’s around. I even have to arm wrestle other agents who insist on WFG but with another escrow officer.

I hope you will take the time to commend Ann on the truly outstanding job she is doing. She is an amazing asset to your awesome company.

Thank you all for being who you are and what you represent.

Warm best,

Kathy Mollere
Kathy Mollere ABR GRI
Owner/Principal Broker
SUPER REALTY GROUP

 

To Whom it May Concern,

I am writing this letter on behalf of Eva Swenson. She has truly been a pleasure to work with. At Key Bank we have a 2nd mortgage product that isn’t typical in the market place. Because of this product, we have some additional things that are expected of an Escrow officer. Eva has gone out of her way to learn our product and processes. In addition she has been more than willing to provide us with ways to gain more business in selling our product.

Every chance I get, I refer people to Eva. Her processes are seamless and her customer service is above what we would expect. In addition, her assistant is amazing. You are very lucky to have Eva on your team. I am lucky to have her on my side.

Thanks again for the great service.

Laura L Green
Bank of America


Dear Mr. Stone,

You don’t know me but I wanted to take the liberty of writing you to let you know how much I appreciate the goup of professionals you have put together at WFG. My personal association with Brett Hatch, Barbara Ball, Eva Swenson and all those behind the scenes at customer service are who are part of my real estate team make my job so much easier. Their professionalism, attention to detail and service mimic my business model and they always exceed my expectations and those of my clients. From Barbara and Eva scheduling long appointments with my clients to explain maneuvering this crazy market we are in with regard to title issues and customer service delivering reports sometimes within minutes, I am always amazed and certainly grateful. It is an extremely capable, giving, and supportive group and I am so blessed to have them as part of my team.

Thank you again,
Bonny Crowley
Principal Broker/Owner
Portland Principal Realty, LLC
http://bonnycrowley.com


WFG and WFG Tools have become assets to my business that are irreplaceable. The access to marketing tools, market statistics and the ease of use that WFG Tools provides to my business makes me come back every day. The quality of escrow officers that WFG employs always makes me feel confident that every transaction will seamlessly close once in the hands of the professionals at WFG.

Larry Strutz
Principal Broker
BHG Realty Partners
www.investnowpdx.com


To Whom it May Concern:

I have been working with WFG National Title for the last 9 months and I have received nothing but exceptional customer service. The people working at WFG have gone out of their way to meet my every need, often reaching well outside of the scope of a traditional title company.

WFG has exhibited an extraordinary level of patience and an unwavering desire to keep their clients happy. They meet every challenge with a can-do attitude and have helped me to accomplish several complex, detail-oriented projects that would have been very difficult without their assistance. I greatly appreciate WFG, their accessibility, consistent contact, clear, open communication style and willingness to share new ideas and technology.

Sincerely,
MJ Steen
Principal Broker, Premier Director
Windermere / Cronin & Caplan Realty Group Inc.
www.mjsteen.com

 
Jenn Riba and her team are incomparable. If I want a smooth transaction, details handled, extra effort, and make my clients love me….Jenn’s our closer. On a scale of 1 to 10…she’s a 12 !!!”

Barbara Sue Seal
Coldwell Banker Barbara Sue Seal Properties

 
We use WFG National Title for all of our refinance transactions in Oregon. Our experience with our Escrow Officer Jenn Riba and her assistant Tracy Winborne has been phenomenal. They are always willing to go above and beyond for us and our clients. There have been many instances where we have asked Jenn to accommodate closings on extremely short notice, and she always finds a way to make it happen. The service we get from WFG is top notch, and I would recommend them to any lender looking for a quality Title/Escrow partner.

Tu Phan
Alpine Mortgage Planning


Our experience with WFG National Title has pure excellence!

Starting with the person that greets you in the front office to the CEO of the company, everyone that we have come into contact with has been so positive!

Our clients are always treated with the utmost care and respect plus WFG brings superior knowledge of the latest in tech & trends, which has helped to navigate this challenging market.

They have brought a new standard to the entire escrow experience!

Veronica Park
Hasson Company Realtors

 
I have worked with many title companies in the past but WFG National Title goes well above and beyond the call of duty. Their attention to detail is amazing and far exceeds the standard practice of title companies, so if you are looking for a company that prides themselves on results not reasons give WFG National Title a call.

Brian Williams
First Option Mortgage


I have had the unique opportunity to work with the CEO of WFG, Pat Stone, as a former employee of his prior to WFG. After working for Pat, I became a client in my current capacity as a Principal Broker of The Hasson Company, utilizing WFG for their title and escrow services. From this vantage point, I have witnessed a rare leadership quality that has allowed WFG to attract the very best people in the title and escrow industry here in Portland. Their core values to be the best in the business, are obvious and inherent throughout the WFG organization. The exceptional service they provide, and solution-oriented focus is not limited to their people. I have been favorably impressed with their systems, ability to be progressive and differentiate their service. I consider WFG part of our team because they add value to our business as well as the clients we represent.

Brian Butler
Hasson Company Realtors
www.bbutler.com

P.S. Even though Pat, Cindy and Justin are Big OSU Beaver Alumni, Supporters and Donors, I still think they’re okay.

 
There are few more important choices for a broker than selecting the best possible title and escrow services. My team includes Mary Ann Hughes and Susan Bozeman at WFG. The entire company represents a standard of service that is very rare today. They care! I can send a request to Kevin or Cassidy in customer service and my results are nearly immediate. Pat Stone has selected the best in the industry and I could not be more pleased to have them working with my clients.

Bill Futrell – Windermere
http://billfutrell.mywindermere.com

 
I just wanted to take a moment to thank you and WFG National Title Company for your continued efforts with helping me build my business through enhancing my internet presence. Your insights and expertise in the world of social networking has been extremely helpful. WFG has also really added value to growth and development of Soldera Properties as well. We have found your company to be knowledgeable, professional and helpful in several areas of our business including closing transactions in escrow, business development, customer service and more.

I will continue to use – and to recommend – WFG National Title Company.

Patrick Krause
Owner/Broker Soldera Properties
www.metromarketnews.com


Who we choose for Title and Escrow services is a key ingredient to the success of our client’s transactions and therefore the success of our real estate team. Pat Stone and Cindy Tucker have set the bar high for the level of service at WFG. Mary Ann Hughes has experience and a calming demeanor which is so important during potentially high stress moments; Susan Bozeman is her incredibly efficient assistant and very experienced in escrow as well. There is no replacement for Justin Tucker’s tech assistance. He consistently brings new applications to our team that are useful and informative. The WFG customer service team has the quickest response time I’ve ever experienced which helps us keep on top of the many requests we receive daily for property information. Overall, the entire crew at WFG is positive and upbeat and we enjoy doing business with them!

Debi Laue
Hasson Company Realtors
www.country-real-estate.com

 
The Wittren Team has worked with Jenn Riba and Tracy Winborne for the last seven years- and we can’t imagine running our business without these two consummate professionals. Jenn and Tracy make our job easier: we know with absolute certainty that our clients will feel complete confidence that their transaction was handled perfectly by the industry experts that Jenn and Tracy are.

But they don’t stop at excellence; Jenn and Tracy are truly the most considerate, caring, and sincere people you could imagine. So not only do my clients rave about Jenn and Tracy’s professionalism and competence, they emerge from the transaction feeling respected, cared for and elevated. This overwhelmingly positive experience repeats without fail for each transaction.

Going above and beyond is an understatement when it comes to this dynamic duo; they are selfless with their time and energy, giving of themselves and of their business. You’d never know how busy they are, as their day-to-day operations are seamless: they are in constant communication and are extremely responsive to needs and queries. They are truly in service to their clients and colleagues all while maintaining a very positive, can-do attitude that bubbles out of their genuine personalities.

Tammy Wittren
NW Mortgage Group

 
The competition I face as a Realtor to perform at the highest level of customer satisfaction for my client’s day in and day out is becoming more difficult everyday due to difficult market conditions. Therefore, it is imperative when I refer my clients to a title company that they also perform at that high level of customer satisfaction. To accomplish that, they need incredible communication and technology skills, marketing and public relation expertise, and one very valuable asset that is almost impossible to duplicate; They need to be likeable as a company and have customer service people who provide extraordinary care on the phone and in person. I can say with great pleasure that WFG National Title Company meets and exceeds those standards, and it is a great pleasure for me to refer them business as I can attest they perform at the highest level of customer service the industry has to offer today.

Dave Hopkins
Summa Professionals Real Estate Group
www.davehopkins.com


I have been working as a producing sales manager with U.S. Bank Home Mortgage since 2005 and worked as a mortgage broker for a few years prior. In my time as a loan officer, I have worked with multiple title & escrow companies throughout the Pacific Northwest. I can say that without hesitation, WFG National Title Company is the best title and escrow company that I have had the privilege to work with for many reasons. First and most important is their attention to detail in making certain that things are done the correct way the first time around and if adjustments need to be made, they are happy to assist and make them in a timely manner. The second and equally as important piece is the overall level of support that is provided by the WFG team throughout the entire transaction. The combined team at WFG offer unparalleled support to me, my clients and to my team of loan officers. I survey each of my clients after our transaction and the WFG team is maintaining a 100% customer satisfaction rating! I have had the pleasure of working with several fantastic escrow officers at WFG including Thena Lacolucci, Suzy Krantz and Heidi Wentworth. All three of them take great pride in their work and I wholeheartedly recommend them for all escrow needs. I do have to caution you, as once you begin working with the team at WFG National Title Company, you will not want to work with anyone else! If you are not currently working with WFG, it is time to move from good to great and see for yourself all that they have to offer you, your clients and your business.

Michael Benson
US Bank
http://mtg.usbank.com/cgi_mtg/cfm/MyHome.cfm?loanOfficerURL=michael_benson


Since day one of working with the outstanding team at WFG, we have had nothing but smooth transactions and amazing customer service. Their cutting-edge talent, technology, dedication, knowledge, forward-thinking, and their willingness to do what it takes, is unparalleled. Justin, Leanne, Ben, Mary Ann, Susan, Megan and everyone else in the office makes each transaction actually enjoyable!! I would wholeheartedly recommend them to my colleagues and associates. They are “the full package deal”.

Kris Burley
Broker
Hasson Company Realtors
www.schwab4homes.com


On the average, I have closed more than $40 million of real estate every year for the past 10 years. The level of expertise and service from every department of WFG National Title is phenomenal from escrow to title to customer service. I consider these professionals an extension of my own team as they actually uphold the levels of standards and service that I have built my own business upon.

Kathy Hall
Principal Broker
Hasson Company Realtors
www.kathyhallproperties.com


To whom it may concern,

With over 300 transactions closed with Sahra Hale in the last 12 months, I have yet to have any issues that were not able to be quickly resolved. Her and her team have always gone above and beyond. Whether it be a 6 am signing or a 7 pm signing, they even did a signing for me the morning of Christmas Eve. They do whatever it takes to get the job done. When she made the transition to WFG Pat and Cindy made it a seamless transition for not only her but also me as a client. They have always done what is right for the client first. I don’t know of any other title companies where the CEO makes himself so available. Then there is Michael Sampson. Michael you are truly the best. He is one of the nicest people that I have ever met. He is also extremely knowledgeable and helpful. There was a time at the end of the month when we had to do 10 signings in the last 2 days. Sahra took all she possibly could and Mike handled the rest. He even did one at 6 pm for me. They also help give back to the community, and that speaks volumes to me as a client.

I have worked with a lot of title companies and a lot of escrow officers. I have never met a better team. They always have there focus on what is right for the client.

Thank you for all that you do and I hope to be able to continue to work with you for many more years.

Vince Patrick
Mortgage Consultant
Wells Fargo Home Mortgage
www.wfhm.com/vince-patrick


WFG has become our partner of choice. With almost 20 years in this crazy industry, WFG has definitely been a bright spot in my real estate marketplace. Michael Sampson has been a powerful resource for my team in gaining information and knowledge in technology and continues to be a great resource and he does it with such poise and care! Jeff Knox in the title department is the top Title Officer with years of experience in all of Portland. And then there’s Linda Powelson. She has pulled a rabbit out of so many magic hats for us…Linda’s knowledge and “can do” attitude makes things happen for us and we have many happy clients because of her… Consider WFG National Title when you’re ready to move forward…

Michael Beirwagen
Principal Broker
Prudential Northwest Properties
www.beirwagen.com


WFG National Title has provided tangible value to my team through their marketing resources, proactive escrow communication and innovative solutions. Our clients are giving us great feedback on the closing experience and we appreciate the professional extension of our systems and services!

The Matt Eckard Team
www.Matteckard.com

 
I have had the honor to send WFG numerous transactions since the inception of the company, and have use numerous offices. I have found the company to provide excellent customer service, manage lender and customer expectations in a very professional manner, and they have kept fees well within line or better than the competition. We are proud to have them bring our transactions to a successful and professional closing.

David R. Jolivette
President
Associated Mortgage Group, Inc.

 
To Whom It May Concern:

I would gladly recommend WFG Title Company to anyone that is looking for professionalism, excellence, consistency, and premium customer service. I have closed with Jennifer Riba, one of their top escrow officers; for over 8 years. During that time, she has handled every transaction with the utmost attention to detail, and customer satisfaction. She has always communicated with me and my processor, regarding each and every aspect of a transaction, in a prompt and efficient manner. In all the years that we have worked together, I cannot recall one instance where she has missed a detail, even though some of these have been “rush” transactions. She is not only efficient, but always makes my clients feel comfortable. Every one of them love her.

Jennifer has put together a wonderful team of assistants. They are all a pleasure to work with. WFG, as a company, has provided a lot of value added programs and presentations that benefit me, as a loan originator. I view them as partners, and a valuable asset to my business. In my opinion, there is not a company out there, that can hold a candle to their customer service.

Tere Maurer
Senior Mortgage Banker
Directors Mortgage Inc.


We use WFG exclusively for our Title and Escrow Services. Their leadership team, support & customer service is second to none in the Portland Market. Pat Stone is a true innovator in the industry and his willingness to think outside the box and his commitment to customer service make WFG the obvious choice for our business. Our clients are always taken care of at the highest level, and they continue to strive for excellence on every transaction. We’ve also had nothing but great experiences with their customer service department, as they get us the information we need quickly and accurately. If you have any doubts about the services you are receiving from your current company, I would recommend you give WFG a try, you will see a difference!”

Harnish Team
www.harnishproperties.com

 
WFG Title has become an incredible asset to my business and I’m thrilled they’re on my team. Kate Griffith is knowledgeable, efficient, friendly and always makes me feel like her top priority no matter how busy she is. She really goes above and beyond for her clients and is the best escrow officer I’ve ever worked with. Aaron, Leah, Megan, Heidi and the rest of the staff are excellent as well and provide an outstanding all-around experience for both myself and my clients. Leah and Aaron market on an individual level to demonstrate how much WFG truly values my patronage. I love supporting a local company that gives back to our community. Because WFG saves me time and gives me the peace of mind of knowing my clients are in good hands, I’m looking forward to doing even more business with them in the future!

Dar Rodgers
Broker
John L. Scott Real Estate

 
I have had great experiences with WFG Title! I have worked with Kate Griffith and Tessa Walsh and both of them bring such knowledge and professionalism to each transaction. They are great at communicating and always on top of things and accommodating for my buyers, sellers and me.

Aaron and Leah make a fantastic duo. Untouchable in the industry! WFG has so many tools, classes and resources to cover every aspect of my business and the most important, they have helped me grow as a realtor.

They don’t just have a bunch of fluff like many title companies of useless information and they are always keeping in contact with me.

WFG really got the best of the industry, haven’t been pushy, always there when we need them promptly and offered what realtors are looking for. I have never experienced a sales rep like Aaron. He sends me information on things to do to help my business and keeps me updated on the newest and greatest technology and wants to help us improve. I can’t help myself but to brag to other’s realtors in the office about Aaron and they were running to their office to call Aaron because of the excitement of how WFG has helped me grow farther in my business!

Being that Aaron was a realtor he really gets what we are looking for and makes the classes they teach that much better because it’s looked at from a different angle, OUR ANGLE. He has used our forms and systems and that’s a huge bonus.

Brett Hatch is also the best IT person in the title industry and always helps me protect my business and documents, new iPad apps and things I just don’t have the time to learn, and I follow his Facebook page religiously!

Keep up the good work, you really opened with a bang and nailed what us realtors are looking for. It has made it next to impossible for me to want to use any other title company because you are just out of their league now!

Jennifer Venable
Broker
John L. Scott Real Estate

 
WFG has been such a dream to work with… even when dealing with the most frustrating clients, communication and follow through has been top-notch, and the escrow officer amazingly sweet!

Bethany Willers
Broker
RE/MAX equity group

 
You don’t know the sigh of relief I feel when I see WFG as the title company.

Tracy LaFlamme
Assistant to Beth Earnest
Keller Williams Realty

 
Whenever I think of an example of good customer service and I need inspiration to deliver, I think of Jenn Riba and what she would do. She never makes anyone feel like she’s too busy and she always delivers!

Heather Teague
Production assistant to Leissa Gebert
Northwest Mortgage Group

 
I wanted to touch base with you again about our recent correspondence regarding turntimes. On the deal where we were discussing how WFG’s turntimes are so much better, how even just a few days faster turntimes can impact a deal…

USDA program changes took effect for all loans that did not have a commitment issued prior to 10/1/11, where there would be .3% monthly insurance added onto the loan, and that monthly MI does not ever fall off—it is for the life of the loan. Prior to that cutoff, loans would not have any Monthly MI on them. We ordered prelim from WFG on a last minute rush to try and get our borrowers’ refinance in before these changes took effect.

Well, docs are out on our deal, Nikki Brooke just sent over the estimated hud, and is scheduling the signing three days ahead of our “drop dead” date. WFG’s rapid responses and continuous communication has greatly assisted us with getting this deal done before the program guidelines effected it.

Thanks to you guys’ AWESOME customer service, we have been able beat the guideline change and have managed to save our borrowers quite a chunk of change.

Thank you so much!

Allison Pruitt
Assistant Mortgage Banker
Pacific Residential Mortgage, LLC

 
Just wanted to drop you a quick note letting you know once again how fortunate both Jen (my processor) and I are to be working with Ann!

We completely bombarded Ann with docs this month. She never complains, she is wonderful with our members, and we never have funding issues.

Thank you for your persistence in getting me to switch over to you guys!

Lyndy Montgomery
Mortgage Loan Officer
OnPoint Community Credit Union

 
I would like to share my highest compliments to the efforts of your Lake Oswego escrow officer, Jenn Riba.

I was introduced to Jenn and WFG Title a little over a year ago. I have to admit I was a bit skeptical about a “new” title company and I was satisfied with my current escrow officer. After meeting with Tammy London and Jenn Riba for coffee; I was impressed with the professionalism, the “can do” attitude and the sincere desire to meet my needs.

A year and many transactions later, I am still impressed.

Exceeding the expectations of the client (me) is not always an easy task. I believe that those of us that work in a sales and service environment have higher standards when it comes time for us to be the client. Jenn Riba and her team, without fail, rise to that challenge every time and yesterday was a prime example.

I had three transactions for one borrower. They had to close simultaneously. One of the transactions had a second mortgage combination tied into it. Literally four sets of documents needed to be signed and yesterday was the deadline or my borrower would have had to pay over $1200 in extension fees.

The signing appointment was at 3:30pm. My borrowers arrived at 4pm. The last set of closing documents arrived at 5:30pm. The signing was finished at 6:45pm. Never once did Jenn, Tracy nor Melissa show anything but a calm “we’ll get it done” attitude. Jenn always makes me look like a Rock Star to my clients and yesterday was no exception.

With thanks to the Riba Team for their efforts, I am enjoying a record breaking production for August. Over $2.1M of that was business I sent to WFG because they consistently earn it.

Kudos to WFG for continuing to provide a culture for their employees that allows them to show up and do what it takes to be Number One!

Leissa Gebert
Mortgage Banker | Broker
Northwest Mortgage Group

 
I wanted to compliment the entire staff at WFG. Everyone of you is the whole package and face of WFG, excellence.

I recently ordered some labels from a title company I split my business with, I am loyal to the escrow officer and had to say the least favorable customer service as I tracked the sales rep down, followed up on my own, didn’t get things as promised , skipped the sales rep and went to customer service myself and received labels 2 weeks later that were blotchy and running out of ink, and I didn’t even know they were dropped off Friday!

In the past when I had ordered labels from WFG they were nice and looked just like the business card and the presentation we want to show for our company. Every item counts, even a label.

Things like this make you shine even more and I’m sorry I don’t ever stop you to tell you without something like this happening. I love your attention to detail, presentation, fast responses, follow up and great customer service, again the entire package. I know WFG would never put me through the above scenario.

Brett is amazing at what he does and Justin and Kate & Heidi as well. You are all so efficient and make it so I can productively do my job faster and easier and not have to spend time trying to get address labels every day when I can be doing sales!

Thanks again for all the hard work, I’m struggling staying with the other title company even though my loyalties with the escrow officer because I need the whole package and it does make a difference.

Jennifer Venable
Broker
John L. Scott