Dear Pat,
NEVER, NEVER, NEVER have I had the kind of above and beyond effort from an escrow officer as I’ve experienced with Ann Smith. We have had 2 extremely difficult transactions recently that without Ann’s perseverance and dedicated professionalism would never have closed. In both transactions the usual “client shows up at the escrow office ready to sign during normal business hours” simply wouldn’t happen. In both instances Ann took it upon herself to accommodate the clients by going to their homes after hours to walk them through the signing process.
The first one required that she go through the documents line by line for the seller ( a couple of hours worth of work). Have you ever read out loud every line of the Purchase Agreement and all counter offers before? Painful. She stayed in touch with me throughout the entire process. Between the listing agent, the listing agent’s principle broker and myself she was able to get the documents signed to the seller’s satisfaction.
The 2nd evening visit included going to McMinnville during our most recent snow threat in February. And that was after she waited late at the office the night before as well as showing up early the next morning waiting for loan docs that didn’t show up until the late afternoon. Did Ann complain or boast? No, she took it in her stride as part of her personal mission statement “I’ll do whatever it takes to make the deal close”. Just another day at the office for Ann.
She steps in and tracks all of the documents needed without being asked. She stays one step ahead of me at every turn. Frankly, she is spoiling me. I’ve never had an escrow officer (or company for that matter) take such personal responsibility for keeping all the marbles that inevitably roll down the hill in a transaction going in the same direction at the same time.
I want to commend you all for stepping into the void and creating a company that has reset the bar for professional services (and has set the bar so high). I truly never imagined this kind of service from escrow and title. And while I’m at it, your customer service is awesome. Everything I want or need is in my inbox within 30 minutes. You’re killing me!
I’ll never have another escrow officer (I’ve been through a few unfortunately) as long as Ann’s around. I even have to arm wrestle other agents who insist on WFG but with another escrow officer.
I hope you will take the time to commend Ann on the truly outstanding job she is doing. She is an amazing asset to your awesome company.
Thank you all for being who you are and what you represent.
Warm best,
Kathy Mollere
Kathy Mollere ABR GRI
Owner/Principal Broker
SUPER REALTY GROUP
To Whom it May Concern,
I am writing this letter on behalf of Eva Swenson. She has truly been a pleasure to work with. At Key Bank we have a 2nd mortgage product that isn’t typical in the market place. Because of this product, we have some additional things that are expected of an Escrow officer. Eva has gone out of her way to learn our product and processes. In addition she has been more than willing to provide us with ways to gain more business in selling our product.
Every chance I get, I refer people to Eva. Her processes are seamless and her customer service is above what we would expect. In addition, her assistant is amazing. You are very lucky to have Eva on your team. I am lucky to have her on my side.
Thanks again for the great service.
Laura L Green
Bank of America
Dear Mr. Stone,
You don’t know me but I wanted to take the liberty of writing you to let you know how much I appreciate the goup of professionals you have put together at WFG. My personal association with Brett Hatch, Barbara Ball, Eva Swenson and all those behind the scenes at customer service are who are part of my real estate team make my job so much easier. Their professionalism, attention to detail and service mimic my business model and they always exceed my expectations and those of my clients. From Barbara and Eva scheduling long appointments with my clients to explain maneuvering this crazy market we are in with regard to title issues and customer service delivering reports sometimes within minutes, I am always amazed and certainly grateful. It is an extremely capable, giving, and supportive group and I am so blessed to have them as part of my team.
Thank you again,
Bonny Crowley
Principal Broker/Owner
Portland Principal Realty, LLC
http://bonnycrowley.com
WFG and WFG Tools have become assets to my business that are irreplaceable. The access to marketing tools, market statistics and the ease of use that WFG Tools provides to my business makes me come back every day. The quality of escrow officers that WFG employs always makes me feel confident that every transaction will seamlessly close once in the hands of the professionals at WFG.
Larry Strutz
Principal Broker
BHG Realty Partners
www.investnowpdx.com
To Whom it May Concern:
I have been working with WFG National Title for the last 9 months and I have received nothing but exceptional customer service. The people working at WFG have gone out of their way to meet my every need, often reaching well outside of the scope of a traditional title company.
WFG has exhibited an extraordinary level of patience and an unwavering desire to keep their clients happy. They meet every challenge with a can-do attitude and have helped me to accomplish several complex, detail-oriented projects that would have been very difficult without their assistance. I greatly appreciate WFG, their accessibility, consistent contact, clear, open communication style and willingness to share new ideas and technology.
Sincerely,
MJ Steen
Principal Broker, Premier Director
Windermere / Cronin & Caplan Realty Group Inc.
www.mjsteen.com
Jenn Riba and her team are incomparable. If I want a smooth transaction, details handled, extra effort, and make my clients love me….Jenn’s our closer. On a scale of 1 to 10…she’s a 12 !!!”
Barbara Sue Seal
Coldwell Banker Barbara Sue Seal Properties
NEVER, NEVER, NEVER have I had the kind of above and beyond effort from an escrow officer as I’ve experienced with Ann Smith. We have had 2 extremely difficult transactions recently that without Ann’s perseverance and dedicated professionalism would never have closed. In both transactions the usual “client shows up at the escrow office ready to sign during normal business hours” simply wouldn’t happen. In both instances Ann took it upon herself to accommodate the clients by going to their homes after hours to walk them through the signing process.
The first one required that she go through the documents line by line for the seller ( a couple of hours worth of work). Have you ever read out loud every line of the Purchase Agreement and all counter offers before? Painful. She stayed in touch with me throughout the entire process. Between the listing agent, the listing agent’s principle broker and myself she was able to get the documents signed to the seller’s satisfaction.
The 2nd evening visit included going to McMinnville during our most recent snow threat in February. And that was after she waited late at the office the night before as well as showing up early the next morning waiting for loan docs that didn’t show up until the late afternoon. Did Ann complain or boast? No, she took it in her stride as part of her personal mission statement “I’ll do whatever it takes to make the deal close”. Just another day at the office for Ann.
She steps in and tracks all of the documents needed without being asked. She stays one step ahead of me at every turn. Frankly, she is spoiling me. I’ve never had an escrow officer (or company for that matter) take such personal responsibility for keeping all the marbles that inevitably roll down the hill in a transaction going in the same direction at the same time.
I want to commend you all for stepping into the void and creating a company that has reset the bar for professional services (and has set the bar so high). I truly never imagined this kind of service from escrow and title. And while I’m at it, your customer service is awesome. Everything I want or need is in my inbox within 30 minutes. You’re killing me!
I’ll never have another escrow officer (I’ve been through a few unfortunately) as long as Ann’s around. I even have to arm wrestle other agents who insist on WFG but with another escrow officer.
I hope you will take the time to commend Ann on the truly outstanding job she is doing. She is an amazing asset to your awesome company.
Thank you all for being who you are and what you represent.
Warm best,
Kathy Mollere
Kathy Mollere ABR GRI
Owner/Principal Broker
SUPER REALTY GROUP
To Whom it May Concern,
I am writing this letter on behalf of Eva Swenson. She has truly been a pleasure to work with. At Key Bank we have a 2nd mortgage product that isn’t typical in the market place. Because of this product, we have some additional things that are expected of an Escrow officer. Eva has gone out of her way to learn our product and processes. In addition she has been more than willing to provide us with ways to gain more business in selling our product.
Every chance I get, I refer people to Eva. Her processes are seamless and her customer service is above what we would expect. In addition, her assistant is amazing. You are very lucky to have Eva on your team. I am lucky to have her on my side.
Thanks again for the great service.
Laura L Green
Bank of America
You don’t know me but I wanted to take the liberty of writing you to let you know how much I appreciate the goup of professionals you have put together at WFG. My personal association with Brett Hatch, Barbara Ball, Eva Swenson and all those behind the scenes at customer service are who are part of my real estate team make my job so much easier. Their professionalism, attention to detail and service mimic my business model and they always exceed my expectations and those of my clients. From Barbara and Eva scheduling long appointments with my clients to explain maneuvering this crazy market we are in with regard to title issues and customer service delivering reports sometimes within minutes, I am always amazed and certainly grateful. It is an extremely capable, giving, and supportive group and I am so blessed to have them as part of my team.
Thank you again,
Bonny Crowley
Principal Broker/Owner
Portland Principal Realty, LLC
http://bonnycrowley.com
Larry Strutz
Principal Broker
BHG Realty Partners
www.investnowpdx.com
I have been working with WFG National Title for the last 9 months and I have received nothing but exceptional customer service. The people working at WFG have gone out of their way to meet my every need, often reaching well outside of the scope of a traditional title company.
WFG has exhibited an extraordinary level of patience and an unwavering desire to keep their clients happy. They meet every challenge with a can-do attitude and have helped me to accomplish several complex, detail-oriented projects that would have been very difficult without their assistance. I greatly appreciate WFG, their accessibility, consistent contact, clear, open communication style and willingness to share new ideas and technology.
Sincerely,
MJ Steen
Principal Broker, Premier Director
Windermere / Cronin & Caplan Realty Group Inc.
www.mjsteen.com
Barbara Sue Seal
Coldwell Banker Barbara Sue Seal Properties
Tu Phan
Alpine Mortgage Planning
Starting with the person that greets you in the front office to the CEO of the company, everyone that we have come into contact with has been so positive!
Our clients are always treated with the utmost care and respect plus WFG brings superior knowledge of the latest in tech & trends, which has helped to navigate this challenging market.
They have brought a new standard to the entire escrow experience!
Veronica Park
Hasson Company Realtors
Brian Williams
First Option Mortgage
Brian Butler
Hasson Company Realtors
www.bbutler.com
P.S. Even though Pat, Cindy and Justin are Big OSU Beaver Alumni, Supporters and Donors, I still think they’re okay.
Bill Futrell – Windermere
http://billfutrell.mywindermere.com
I will continue to use – and to recommend – WFG National Title Company.
Patrick Krause
Owner/Broker Soldera Properties
www.metromarketnews.com
Debi Laue
Hasson Company Realtors
www.country-real-estate.com
But they don’t stop at excellence; Jenn and Tracy are truly the most considerate, caring, and sincere people you could imagine. So not only do my clients rave about Jenn and Tracy’s professionalism and competence, they emerge from the transaction feeling respected, cared for and elevated. This overwhelmingly positive experience repeats without fail for each transaction.
Going above and beyond is an understatement when it comes to this dynamic duo; they are selfless with their time and energy, giving of themselves and of their business. You’d never know how busy they are, as their day-to-day operations are seamless: they are in constant communication and are extremely responsive to needs and queries. They are truly in service to their clients and colleagues all while maintaining a very positive, can-do attitude that bubbles out of their genuine personalities.
Tammy Wittren
NW Mortgage Group
Dave Hopkins
Summa Professionals Real Estate Group
www.davehopkins.com
Michael Benson
US Bank
http://mtg.usbank.com/cgi_mtg/cfm/MyHome.cfm?loanOfficerURL=michael_benson
Kris Burley
Broker
Hasson Company Realtors
www.schwab4homes.com
Kathy Hall
Principal Broker
Hasson Company Realtors
www.kathyhallproperties.com
With over 300 transactions closed with Sahra Hale in the last 12 months, I have yet to have any issues that were not able to be quickly resolved. Her and her team have always gone above and beyond. Whether it be a 6 am signing or a 7 pm signing, they even did a signing for me the morning of Christmas Eve. They do whatever it takes to get the job done. When she made the transition to WFG Pat and Cindy made it a seamless transition for not only her but also me as a client. They have always done what is right for the client first. I don’t know of any other title companies where the CEO makes himself so available. Then there is Michael Sampson. Michael you are truly the best. He is one of the nicest people that I have ever met. He is also extremely knowledgeable and helpful. There was a time at the end of the month when we had to do 10 signings in the last 2 days. Sahra took all she possibly could and Mike handled the rest. He even did one at 6 pm for me. They also help give back to the community, and that speaks volumes to me as a client.
I have worked with a lot of title companies and a lot of escrow officers. I have never met a better team. They always have there focus on what is right for the client.
Thank you for all that you do and I hope to be able to continue to work with you for many more years.
Vince Patrick
Mortgage Consultant
Wells Fargo Home Mortgage
www.wfhm.com/vince-patrick
Michael Beirwagen
Principal Broker
Prudential Northwest Properties
www.beirwagen.com
The Matt Eckard Team
www.Matteckard.com
David R. Jolivette
President
Associated Mortgage Group, Inc.
I would gladly recommend WFG Title Company to anyone that is looking for professionalism, excellence, consistency, and premium customer service. I have closed with Jennifer Riba, one of their top escrow officers; for over 8 years. During that time, she has handled every transaction with the utmost attention to detail, and customer satisfaction. She has always communicated with me and my processor, regarding each and every aspect of a transaction, in a prompt and efficient manner. In all the years that we have worked together, I cannot recall one instance where she has missed a detail, even though some of these have been “rush” transactions. She is not only efficient, but always makes my clients feel comfortable. Every one of them love her.
Jennifer has put together a wonderful team of assistants. They are all a pleasure to work with. WFG, as a company, has provided a lot of value added programs and presentations that benefit me, as a loan originator. I view them as partners, and a valuable asset to my business. In my opinion, there is not a company out there, that can hold a candle to their customer service.
Tere Maurer
Senior Mortgage Banker
Directors Mortgage Inc.
Harnish Team
www.harnishproperties.com
Dar Rodgers
Broker
John L. Scott Real Estate
Aaron and Leah make a fantastic duo. Untouchable in the industry! WFG has so many tools, classes and resources to cover every aspect of my business and the most important, they have helped me grow as a realtor.
They don’t just have a bunch of fluff like many title companies of useless information and they are always keeping in contact with me.
WFG really got the best of the industry, haven’t been pushy, always there when we need them promptly and offered what realtors are looking for. I have never experienced a sales rep like Aaron. He sends me information on things to do to help my business and keeps me updated on the newest and greatest technology and wants to help us improve. I can’t help myself but to brag to other’s realtors in the office about Aaron and they were running to their office to call Aaron because of the excitement of how WFG has helped me grow farther in my business!
Being that Aaron was a realtor he really gets what we are looking for and makes the classes they teach that much better because it’s looked at from a different angle, OUR ANGLE. He has used our forms and systems and that’s a huge bonus.
Brett Hatch is also the best IT person in the title industry and always helps me protect my business and documents, new iPad apps and things I just don’t have the time to learn, and I follow his Facebook page religiously!
Keep up the good work, you really opened with a bang and nailed what us realtors are looking for. It has made it next to impossible for me to want to use any other title company because you are just out of their league now!
Jennifer Venable
Broker
John L. Scott Real Estate
Bethany Willers
Broker
RE/MAX equity group
Tracy LaFlamme
Assistant to Beth Earnest
Keller Williams Realty
Heather Teague
Production assistant to Leissa Gebert
Northwest Mortgage Group
USDA program changes took effect for all loans that did not have a commitment issued prior to 10/1/11, where there would be .3% monthly insurance added onto the loan, and that monthly MI does not ever fall off—it is for the life of the loan. Prior to that cutoff, loans would not have any Monthly MI on them. We ordered prelim from WFG on a last minute rush to try and get our borrowers’ refinance in before these changes took effect.
Well, docs are out on our deal, Nikki Brooke just sent over the estimated hud, and is scheduling the signing three days ahead of our “drop dead” date. WFG’s rapid responses and continuous communication has greatly assisted us with getting this deal done before the program guidelines effected it.
Thanks to you guys’ AWESOME customer service, we have been able beat the guideline change and have managed to save our borrowers quite a chunk of change.
Thank you so much!
Allison Pruitt
Assistant Mortgage Banker
Pacific Residential Mortgage, LLC
We completely bombarded Ann with docs this month. She never complains, she is wonderful with our members, and we never have funding issues.
Thank you for your persistence in getting me to switch over to you guys!
Lyndy Montgomery
Mortgage Loan Officer
OnPoint Community Credit Union
I was introduced to Jenn and WFG Title a little over a year ago. I have to admit I was a bit skeptical about a “new” title company and I was satisfied with my current escrow officer. After meeting with Tammy London and Jenn Riba for coffee; I was impressed with the professionalism, the “can do” attitude and the sincere desire to meet my needs.
A year and many transactions later, I am still impressed.
Exceeding the expectations of the client (me) is not always an easy task. I believe that those of us that work in a sales and service environment have higher standards when it comes time for us to be the client. Jenn Riba and her team, without fail, rise to that challenge every time and yesterday was a prime example.
I had three transactions for one borrower. They had to close simultaneously. One of the transactions had a second mortgage combination tied into it. Literally four sets of documents needed to be signed and yesterday was the deadline or my borrower would have had to pay over $1200 in extension fees.
The signing appointment was at 3:30pm. My borrowers arrived at 4pm. The last set of closing documents arrived at 5:30pm. The signing was finished at 6:45pm. Never once did Jenn, Tracy nor Melissa show anything but a calm “we’ll get it done” attitude. Jenn always makes me look like a Rock Star to my clients and yesterday was no exception.
With thanks to the Riba Team for their efforts, I am enjoying a record breaking production for August. Over $2.1M of that was business I sent to WFG because they consistently earn it.
Kudos to WFG for continuing to provide a culture for their employees that allows them to show up and do what it takes to be Number One!
Leissa Gebert
Mortgage Banker | Broker
Northwest Mortgage Group
I recently ordered some labels from a title company I split my business with, I am loyal to the escrow officer and had to say the least favorable customer service as I tracked the sales rep down, followed up on my own, didn’t get things as promised , skipped the sales rep and went to customer service myself and received labels 2 weeks later that were blotchy and running out of ink, and I didn’t even know they were dropped off Friday!
In the past when I had ordered labels from WFG they were nice and looked just like the business card and the presentation we want to show for our company. Every item counts, even a label.
Things like this make you shine even more and I’m sorry I don’t ever stop you to tell you without something like this happening. I love your attention to detail, presentation, fast responses, follow up and great customer service, again the entire package. I know WFG would never put me through the above scenario.
Brett is amazing at what he does and Justin and Kate & Heidi as well. You are all so efficient and make it so I can productively do my job faster and easier and not have to spend time trying to get address labels every day when I can be doing sales!
Thanks again for all the hard work, I’m struggling staying with the other title company even though my loyalties with the escrow officer because I need the whole package and it does make a difference.
Jennifer Venable
Broker
John L. Scott
